Welcome to Wee Loft!

Our online store is currently under maintenace. To place an order, feel free to look through our catalog and then give us a call at 949-673-1646.

Thank you for your patience and understanding.

 

Return/Exchange Policy

We want you to be happy with your on line purchase. If you're not satisfied, you may return for store credit or exchange the following within 15 days of the shipment's receipt:

  • Any toy item and packaging in its original condition.

How to Return or Exchange an Item

Sorry, we can't cancel or modify your order after you submit it. But it's easy to exchange any item purchased on line. Please save your packing slip. It serves as your receipt if you need to exchange an item.

Send Your Exchange to Our Warehouse

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to the address listed below.

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your store credit or exchange within 7-10 days after receipt of your package.

Is the item you want to return a gift? Indicate that you want to receive a gift certificate valid for the item's amount and note your address on the pack slip.

If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

Damaged / Incorrect Items

If you received a damaged or incorrect item in your order, we want to fix the problem. 

Collectibles Return Policy

You are welcome to exchange an item if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

For these reasons, some collectors prefer shopping for collectible items in-store where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.

Special Return Instructions for Oversized Items

Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.