Return/Exchange Policy |
We want you to be happy with your on line purchase. If you're not satisfied, you may return for store credit or exchange the following within 15 days of the shipment's receipt:
How to Return or Exchange an Item Sorry, we can't cancel or modify your order after you submit it. But it's easy to exchange any item purchased on line. Please save your packing slip. It serves as your receipt if you need to exchange an item. Send Your Exchange to Our Warehouse
Is the item you want to return a gift? Indicate that you want to receive a gift certificate valid for the item's amount and note your address on the pack slip. If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package. Note: unless the return/exchange is due to an error, we can't refund shipping charges. Damaged / Incorrect Items If you received a damaged or incorrect item in your order, we want to fix the problem. Collectibles Return Policy You are welcome to exchange an item if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items. Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping. For these reasons, some collectors prefer shopping for collectible items in-store where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site. Special Return Instructions for Oversized Items Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address. |